Frequently Asked Questions

  • We have curated a playlist that goes specifically with each scent in each collection. The purpose of the QR code is to link you up with that playlist, so that you can get a better sense of the “vibe” we are trying to portray with each candle.

  • Calgary, AB. As well as all of our supplies are from a Canadian company.

  • When burning, only burn for 2-4 hours, keeping it away from anything flammable. After each burn when the wax re-solidifies, use a wick trimmer (or nail clippers) to trim the wick to 1/8”.

  • Our email is talcandtimber@gmail.com or you can catch us on instagram @talcandtimber.

  • While we don’t have a physical storefront, we can offer to meet up at a location in downtown Calgary, to save you shipping costs if you are local.

  • As long as the candle has not been burned yet, has no damage to it, and it’s within 2 weeks of purchase, we can offer a full refund upon return of the candle(s).

  • Absolutely, please do! Once the wick is burned down to 1/4”, carefully use hot water and scraping to get the wick and any remaining residue off, clean up, and reuse!

  • Yes they are - we use natural soy wax with clean fragrance oils and wooden wicks that are free from lead/zinc. As long as the candle is out of reach from hands or paws, you should be good!